FAQs
Frequently Asked Questions (FAQs)
Have questions? We’ve got answers. Here’s everything you need to know about using Ontime Service.
1. What is Ontime Service?
Ontime is a mobile-based platform that connects you with verified technicians for home services such as plumbing, electrical repairs, appliance maintenance, cleaning, and more — all from one easy-to-use app.
2. How do I book a service?
Simply download the Ontime app, create an account, choose your service, set a convenient time, and confirm your booking. A technician will be assigned automatically.
3. Which areas do you operate in?
Ontime currently serves major cities across Somalia, including Mogadishu, Hargeisa, Bosaso, Garowe, and Kismayo. More locations are being added soon.
4. Are the technicians verified?
Yes. All service providers on Ontime are background-checked, trained, and verified to ensure safety, professionalism, and quality service.
5. What payment methods are accepted?
We accept mobile money (EVC, Zaad, Sahal) and in-app wallet payments. All payments are secure and cashless for your convenience.
6. Can I reschedule or cancel a booking?
Yes. You can reschedule or cancel your appointment directly from the app — as long as it’s done before the service window begins.
7. Is there customer support?
Absolutely. You can contact our support team via in-app chat or email us at support@ontimeservice.so. We're here to help 7 days a week.